We offer a 30 Day Money Back Guarantee on full price items only.
**Please note, we do not offer exchanges.**
**All subscription orders are non-refundable.**
**CurlMix Fresh products are non-refundable.**
**All promotional offers are final and non-refundable.**
(Example promotional offers include: BOGO/Buy one get one, and deep discounted offers of 25% off or more).
Ready to return your qualifying order? Please see instructions below:
If you decide to return your qualifying CurlMix product(s) please note the following:
*Shipping your product(s) back to us is solely at your expense.
*Original shipping charges, that you paid at time of purchase, are also non-refundable.
Next, Please follow the simple steps below:
1). Email us at firstname.lastname@example.org to let us know that you would like a refund and please share with us why you are returning the product.
2). Mail your qualifying order back to us at the address below.
325 N. Hoyne Ave.
Chicago, IL 60612
*Please include your original CurlMix Order number inside of your return
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.
5). We will also send you an email to confirm that we have received your return and processed your refund.